Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at therusticsass@gmail.com. 

If your return or exchange is accepted, we’ll send you an RMA number, as well as instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping. 

You can always contact us with any questions at therusticsass@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale or clearance items or gift cards. If you purchased an item inside our store (Inside The Crusty & Dusty), returns must be handled online. Please contact us via email or facebook messenger to start a return or exchange. You must have a receipt.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at therusticsass@gmail.com.